Shopping Help

How to order
How to pay
Delivery
Product descriptions
Prices
Returns policy
Complaints procedure

How to order

When you see a product you like simply type in the quantity you wish to buy and click the 'Add to Basket' button. You can view 'Your Basket' at any time by clicking the 'Basket' button at the top of the page.

You can remove items from your basket by entering a quantity of '0' next to the product and clicking the 'Update Basket' button or by clicking on the delete icon. You can change the quantity of each product. Remember to click the 'Update Basket' button.

When you have finished shopping click the 'Checkout' button. Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or fill in the required details.

It is optional to create a new account at Concern Universal. If you would like to create an account, type in a password.

If you are a new customer please enter your invoice and delivery details. If you are a returning customer you can choose existing addresses to use for invoices and deliveries or add new ones.

Review your order and add notes if you would like to.

Click the 'Place order' button to complete the transaction. You will now be sent to Worldpay to take your payment.

You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.

How to pay

Choose how you would like to pay. We accept Visa, Visa Debit, Mastercard, and Visa Electron.

Your details will be kept safe and secure using Worldpay's secure payment system.

Enter your payment details when prompted by Worldpay. You may be asked to type in your password for Verified by Visa or Mastercard.

Delivery

Most orders are delivered within 3-5 days of receipt. Many of our deliveries require a signature on receipt. If possible please quote a delivery address where a signature can be given during working hours.

If you have bought a virtual gift and requested a PDF download, the download will be available in your My Account View Orders section immediately after purchase.

Product descriptions

We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications.

Prices

Prices are subject to change without notice.

Returns policy

You have the right to cancel your contract within seven working days of the receipt of the goods. This cancellation must be notified to Concern Universal in writing or by e-mail. If you cancel the contract within seven days of the receipt of the goods you should return the goods to Concern Universal at your expense within 30 days.

You are recommended to return the goods in the original packaging or similar and should take reasonable care of the goods. A full refund (less postage) will be issued by Concern Universal within 30 days if the goods are received in resaleable condition. If the goods are not received in resaleable condition, Concern Universal reserves its right to deduct an amount from the refund for any resulting loss in value.

Returns should be sent to:

Concern Universal
21 King St
Hereford
HR4 9BX

This policy in no way affects your statutory rights.

Complaints procedure

Our customer Services Department is open Monday to Friday, 9am to 5pm (except Bank Holidays). To contact us please call +44 (0) 1432 355111, send an email to cu.uk@concern-universal.org or alternatively you may write to us at: Concern Universal, 21 King St, Hereford, HR4 9BX.

If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.

We welcome any comments which help to improve our services.